Terms and Conditions

  1. Introduction

Welcome to MyOtel – Santacruz (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or making a reservation, you agree to comply with these Terms.

  1. Reservations & Bookings

To book a stay at MyOtel – Santacruz, you must provide accurate personal information, including your name, email, and mobile number.

Reservations are subject to availability, and we reserve the right to refuse or cancel a booking at our discretion.

A booking confirmation will be sent via email or SMS upon successful reservation.

  1. Payment & Cancellation Policy

Payments must be made as per the booking terms displayed at the time of reservation.

Cancellation and refund policies are specified during the booking process. Customers must adhere to these policies.

Refunds, if applicable, will be processed within a reasonable timeframe.

  1. Guest Responsibilities

Guests must follow all hotel rules and regulations during their stay.

Any damage caused to hotel property by a guest will be the guest’s responsibility, and additional charges may apply.

Illegal activities and disruptive behavior may result in immediate removal from the premises without a refund.

  1. Privacy & Data Protection

We collect and process personal data in accordance with our Privacy Policy.

By using our website and services, you consent to our data collection and processing practices.

  1. Limitation of Liability

We are not responsible for loss, damage, or theft of personal belongings during your stay.

We do not guarantee uninterrupted or error-free access to our website or booking system.

To the maximum extent permitted by law, MyOtel – Santacruz is not liable for any indirect, incidental, or consequential damages.

  1. Modifications to Terms

We reserve the right to update these Terms at any time.

Continued use of our services after changes to the Terms constitutes acceptance of the new Terms.

  1. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms will be subject to the jurisdiction of courts in Mumbai, India.

  1. Contact Us

If you have any questions regarding these Terms, please contact us:

MyOtel – Santacruz